Returns & Exchanges
At Lenox Corporation, we stand behind the artistry and quality of our products. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt for a refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack the items in their original Lenox gift boxes and protective packaging to ensure they arrive safely and undamaged.
Attach the Shipping Label
Print the prepaid return shipping label provided through our portal and securely affix it to the outside of your shipping carton.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund has been processed by our warehouse team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing